TEAMS AND CONDITION

TERMS & CONDITION


Greetings from real viaggi india I Tours,
Thank you for choosing realviaggiindia Tours,for your dreamed destination. We make every effort to provide the best services at all the times. We request you to read carefully, understand and accept all the terms and conditions, before you register yourself/family/friend for any of the tour. It will enhance clarity and smoothness in our relationship. We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey to the best of our ability real viaggi india Tours,
Brochure Accuracy
This brochure/website along with tour tariff is published on 15 December 2012. All previous brochures, letters and any other modes of circulation stand cancelled with immediate effect. Every effort is made to ensure brochure accuracy at the time of publication, based on the available information. Yet errors and omissions may creep in. The maps used in the brochure are for reference only and are not to scale. We reserve the right to change any brochure information before or after a tour is booked, due to any events beyond our control. Tour itinerary, tour price, departure date and hotels are subject to change. If we are aware of these changes sufficiently beforehand, we will inform you in advance. Otherwise, our tour escort or local representative will inform you of the changes on tour.
Definition
"Passenger(s)/You/He/Guest/client/Tourist/Tour Participant" means the person/persons in who's name/on whose behalf booking or registration is made. "We/Us mean –real viaggi Holidays Pvt. Ltd.
"Independent contractor" means any hotelier/hotel owner, owner of any airlines or shipping company or Bus supplier or Railway or Ferry Boat/ Cruise/Coach owner/operator or any other person or organization who has been selected by the company to render services to the Passenger(s). "Tour Manager" means Tour Escort/Tour Leader. These terms can be used interchangeably. Jurisdiction
All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be subjected to Thane jurisdiction only. Scope of Activity
We are basically travel and holiday organizers only. We do not control or operate any airline or any other mode of transport like shipping, railway, motor, buses, coaches etc. We also do not own or control any Hotel, Restaurant, Transport or other facility or the services mentioned in this brochure. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. We only select, but do not have any control in the running of them. Thus, we are not responsible for any injury, loss, personal harm, death or damage to the person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process. It is imperative that all the passengers who are joining our group tours, incentive tours and those who are FIT (Free Individual Travel) abide by and strictly comply and observe all the terms and conditions laid down herein. Hotels/Room
You will be out on sightseeing tours most of the time and hence we have taken care to select hotels, which are comfortable. Most of the rooms have a private bath or shower and they may be located in the city center or away from the city center. Air-conditioning, central heating and other facilities are solely at the hotelier's discretion, dependent upon factors such as weather conditions, local systems, tour type, etc. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room. For International tours in exceptional cases where single rooms reserved by you are non-available, double or twin bedded rooms will be provided. At times if a partner request is kept with us, but the same is not available or existing gets cancelled, single occupancy charges will be applicable. If a partner is available, you will have to accommodate in double or triple occupancy. Passengers will have to abide by the check-in and check-out time of the hotels. For Indian tours, the check-in time is 12 noon and check-out time is 10 AM For International tours, the check-in and check-out time for the hotel is at 12 noon and 3 PM respectively. Early arrivals and late departures should be adjusted by the guests themselves as per the respective check-in and check-out timings. Additional cost may be applicable. All baggage and personal effects are at all times and in all circumstances, the responsibility of passengers. Real viaggi Tours and Travels will not be responsible or liable in case of loss of such items from the hotel rooms during passengers stay. Laundry, telephone, mini bar, alcohol, beverages and food not on the menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These extra items will be billed to you before leaving the hotel, ship/cruise or restaurant by the concerned authority. They are payable by passengers and realviaggiindia will not be liable for the same. Meals
There are pre-set menus of meals (Breakfast/Lunch/Dinner) as per the tour program. During the flight journey(s), in-flight meals would be served as per the airline. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet for the passenger, except to the extent mentioned in the brochure and preferred by you. We, however, reserve the right to change the meal arrangements if circumstances make it necessary for us to do so. In the event of the tour participant missing any meal due to any reason, no claim can be made for the meal he/she has missed and not utilized. Coach/Seating
Our seat numbers are allotted on the booking priority basis. Seat nos. 3,4 in each bus/coach are reserved for the Tour Managers/Guides. There is a strict no smoking, alcohol and eating policy in the buses. If passengers are carrying any high value items on the coach, real viaggi indiaTours and Travels advise you not to leave them behind when you leave the coach. All baggage and personal effects are at all times and in all circumstances your responsibility. We will not be responsible or liable in case of loss of any items from the coach. Baggage insurance is recommended. Any damages caused by you to the coach during the travel shall be payable by you and real viaggiindia Tours and Travels will not be liable for the same. We use air-conditioned/air-cool or Non-AC coaches, mini coaches, jeep or taxies depending on the type of the tour, itinerary and passenger strength. We use air-conditioned/air-cool luxury coaches for international tours. The coaches may be equipped with an emergency washroom, however this facility is not to be used in lieu of the rest rooms at our frequent comfort stops/incase to use this facility, you need to pay tips to the driver directly. International Tours
We may often operate more than one coach per departure date. For the comfort and convenience of the passengers, sometimes we change the direction, or slightly amend the itinerary, including the flight/train/coach routing. We will advise --+you of these amendments, prior to the start of the tour or on tour. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Tour Price
The price quoted in our proposal or brochure has been calculated as per the rates prevailing at the time of printing this brochure. Real viaggi india Tours and Travels reserves the right to amend/alter the price published in this brochure in case of supplier rate fluctuations, currency fluctuations due to changes in the various cross rates of exchange, changes in various taxes, visa fees and/or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the passenger. In exceptional cases any increase in price on the tour must be paid in full by the guest on tour. The Foreign Exchange for the International tours are calculated with the conversion rate of 1US$= Rs. 53, 1 Euro= Rs. 70, Service Tax on tour cost will be applicable as per the Government rules. International Tour Price Includes Economy class return airfare, Visa Charges, Services of tour Managers, all meals, sightseeing entry fees as per itinerary. All taxes as on 15 Nov 2012 - airport taxes, departure taxes, YQ taxes, YR taxes Excludes - Laundry, Minibar, Pay channel, Bed Tea, Room Service, Excess Luggage charges, Porter age at airport, telephone, government service tax and other personal expenses. Domestic Tour Price Includes Accommodation on twin sharing basis, all meals as per the itinerary, all transfers, and services of tour manager, sightseeing, entry fees as mentioned in the Itinerary. Excludes - Rail/ Air Fare, Laundry, Room Service, Porter age at Airport & Railway station, telephone, government service tax and other personal expenses
Single Passengers:
Passengers travelling alone must pay single supplement charges if a suitable partner for double/triple sharing is not available or allotted partner cancels the tour before the tour departure. For International tours passengers who join the tour directly must possess air tickets (including internal travel) and visas as per itinerary & insurance for European tours and must submit a copy of their air tickets and visa to our office before departure. Travelers who need special assistance:
Real viaggi india Tours and Travels will make reasonable attempt to accommodate the special needs of disabled travelers/senior citizen's if informed at the time of booking, but real viaggi india Tours and Travels is not responsible in the event of it being unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services are not equipped with wheel chair ramps. We regret that we cannot provide individual assistance to a passenger(s) for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. A qualified companion must accompany travelers who need such assistance. It shall be solely the guest responsibility to hold valid travel documents and statutory clearances, to be able to travel on the tour such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates and other statutory certificates. Your passport must be valid for at least six months subsequent to the scheduled departure date of the tour with sufficient no. of blank pages for visa purpose. It is the passenger's responsibility to collect in time, the necessary travel documents or other documents submitted to real viaggi india Tours and Travels from real viaggi india Tours and Travels office. The coach drivers, mostly on international routes, are bound by specific Rules. Any sightseeing missed due to delay by any passenger is non-refundable .real viaggi india Tours and Travels solely reserves the right to publish the passengers' photograph or group photograph taken during the tour. The distances, temperatures and pre/post tour accommodation prices given in this brochure are approximate and subject to change. Photographs of meals and sightseeing printed in this brochure are for reference only and may differ from the actual meals served/sights. The flight durations given on the map are approximate & do not include transit time. Payment of Registration amount
Tour registration amount is Rs.3000/- Per person for International Tours and Rs.7000/- plus rail/air fare for Domestic Tours. The registration amount paid at the time of booking is not refundable and interest free. All the payments by the guest shall be made in accordance with the procedure laid down in the brochure. The bookings will be processed by the Company only after the registration amount is paid in full. If guest fails to pay timely full tariff the Company reserves the right to cancel the booking / registration. In case of billing errors, Company reserves the right to re-invoice. In case of dishonored cheques, issued by the guest in favour of the company the concerned guest has to pay INR.300/- for every such dishonor and in addition the Company reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. The guest booking the tour 20 days before the tour departure (subject to availability) has to make all the tariffs/payments to the Company by demand draft or cash.
Deviations
If any passenger wishes to deviate from the tour itinerary, the changes will be made subject to availability. For such deviation, the passenger has to pay the additional supplementary cost in full before the tour departure, which may affect the passenger's tour price. Tour price is based on All passengers travelling with real viaggi india Tours and Travels must be in possession of a valid visa. It is at the sole discretion of the Consulate/Authorities to ask for original documents/personal interview of the passengers at any time. However, as granting or rejecting visa is the sole prerogative of the concerned Consulate/Authorities even after submitting all relevant documents, real viaggi india Tours and Travels will not be held responsible for the same. In case the Visa application is rejected by the concerned embassy/consulate or authorities, due to incomplete/delayed documents furnished by the passengers or due to any other reason whatsoever, or there are errors in the date of visa granted or scanned photographs on the visa, real viaggi india Tours and Travels shall not be liable or responsible for the same. All costs and charges in respect of the said application for the visa shall be borne by the passenger. If the passenger needs to cancel a tour due to rejection of visa or rejection of entry into the country, the cancellation charges of real viaggi india Tours and Travels will be applicable and shall be payable by the passenger. There will be no refund if the passenger, or any member of his party, is unable to travel due to the said reasons.
Foreign Exchange
The Forex element of tour cost has to be paid in INR calculated at the rate of exchange prevailing at the time of payment Please note that rate of exchange applicable will be as per the day on which the passenger has paid the cheque or demand draft (subject to realization).
Health and Insurance
It is advisable and highly recommended to acquire adequate Overseas Travel Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident etc. For most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. Insurance claim is at the sole discretion of the Insurance Company. Other than Europe tours, the insurance charges will be paid over & above the tour cost. It shall be duty of passenger to inform us, in case the passenger has any medical condition that may affect his ability to enjoy and pursue fully the tour arrangements & wherein the interest of the group or any member thereof is prejudicially affected. Real viaggi Tours and Travels reserves right to ask guest to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, we will not be able to provide any assistance or money back and no further claims in this regard will be entertained.
Transfer of Tour
A transfer from the originally booked tour to another tour will be treated as cancellation of that tour and a fresh booking on another. All cancellation charges as stated herein will apply. Cancellation charges will be taken on actual tour cost & not on a discounted tour price. Tour price and discounts available during fresh booking will be applicable.
Discounts/Benefits
Real viaggi india Tours and Travels reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation. The discount/benefit given to the passengers will be at the sole discretion of real viaggi india Tours and Travels and may vary from passenger to passenger and for bookings done on different dates for the same tour. To avail of the discount/benefit, passengers must pay the full registration amount at the time of booking itself. Discounts/benefits are applicable for age 5 years and above for international and Domestic tours.
Cancellation
All services such as airline seats/hotel accommodation/ground transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are released within the mentioned time frame. If the passengers want to cancel the tour due to any reason, they have to make an application in writing to that effect, along with the original receipt issued by Real viaggi Tours and Travels. Such cancellation will attract the cancellation charges given below:
International Tours
Cancellation Charges On Tour Price
Before 30 days
Registration amount Only
Between 15-29 days
40%
Between 06-14 days
60%
Between 02-05 days
80%
Day of tour departure or on tour
100%
Domestic Tours
Cancellation Charges On Tour Price
Before 45 days
10% or Rs.1500 whichever is higher
Between 31-45 days
20%
Between 16-30 days
40%
Between 02-15 days
80%
Day of tour departure or on tour
100%
International tour Cancellation charges will apply on the total tour price (INR +Forex) without discount.
Domestic tour Cancellation charges will apply on the total tour price without discount. Air and railway cancellation will be on actual with service charges
Real viaggi india Tours and Travels reserves the right to cancel any tour prior to the departure without assigning any reason. The tour price paid by the prospective passengers shall be returned by real viaggi india Tours and Travels by 'A/C payee' cheque against receipt only, and no compensation will be applicable in any case. Guest will have to pay the Airline ticket cancellation charges.
• Cancellation charges for air reservation are applicable as per the rules of airlines/railways. Air ticket cancellation charges for special fares if taken by the guest are NON-REFUNDABLE. Any refund payable will be given to passengers after receipt of refund from respective airlines/railways after deducting the processing charges.
• Please note: In case of State Government, private resort, independent contractor services where full deposit has to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or not utilized. Cancellation fees will also apply as per their cancellation charges to any additional services including accommodations, independent contractor services and optional excursions reserved prior to during and after the tour.