REFUND SERVICE

REFUND POLICY


Refund
Refunds if any, for amendments and/or cancellations will be paid directly to the passengers strictly by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange within 45 days, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments were in part or whole in foreign currency. No refund will be payable, for any unused portion of the tour, due to whatsoever reason. No refund will be by mode of cash.
Other Conditions:
Passenger's signature on the booking form or paying the registration amount shall mean acceptance in totality of the 'Terms and Conditions' contained herein by the passenger/s. In case of one or more, but not all passengers signing the 'Booking Form', it shall be deemed that the others have duly authorized the concerned signing passenger/s. There is no contract between real viaggi india Tours and Travels and passenger(s) until real viaggi india Tours and Travels has received the initial registration deposit in accordance with the procedures in the brochure. The initial deposit just ensures a seat or participation on the tour but does not entitle any services such as air tickets, visas, hotel accommodations, until the full payment has been received. The full payment must be received in accordance with the procedures laid down in this brochure. If full payment is not paid in time, real viaggi india Tours and Travels reserves the right to cancel the booking with subsequent loss of deposit and apply the cancellation charges as mentioned herein. real viaggi india Tours and Travels reserves the right at any time and for any reason: To cancel the application of any of the desiring passengers without assigning any reason after acceptance of the deposit, but prior to commencement of the tour. In the event that real viaggi india Tours and Travels terminates the contract, real viaggi india Tours and Travels may refund the deposit without payment of any interest; To amend, alter, vary or withdraw any tour, holiday, excursion, flight routing or facility it has advertised or published or, to substitute a hotel or air/rail/bus journey or independent contractor of similar class for reasons which may be deemed fit and proper by real viaggi india Tours and Travels. The passengers shall have no rights to raise any dispute regarding the same; To amend, alter, vary or withdraw the discounts/benefits or the priority bus seats given, if the minimum registration amount is not paid at the time of booking or if cheque is dishonored. If real viaggi india Tours and Travels decides to operate the tour with participation below the stipulated minimum strength, real viaggi india Tours and Travels reserves the right to collect additional pro-rata amount. No person including the Employee/s and the Agent/s ofreal viaggi india Tours and Travels other than real viaggi india Tours and Travels, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Liability
The liability of real viaggi india Tours and Travels is restricted to the making of reservation in accordance with the passenger(s) requirements. The liability will cease on the issue of a ticket, reservation and travel document to the passenger. Real viaggi india Tours and Travels is not liable for any loss of person or property caused or damaged or suffered by the passenger on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by real viaggi india Tours and Travels to the passenger to minimize such loss or damage will not constitute on admission of such liability or a waiver. Real viaggi india Tours and Travels shall in no circumstances whatsoever is liable to the passenger or any other person travelling for any loss or expense incurred due to: Loss of Property or Life

Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused; Real viaggi Tours and Travels does not hold any responsibility for train/flight delays, rescheduling/cancellation of train/flights, mis-connection occurred due to airline problem and any change in train/flight schedule or meals not being served; Real viaggi Tours and Travels is not responsible for any alternate arrangements and the guest has no right to claim any loss or consequences arising due to the same.
Any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services due to sickness, weather conditions, strike, war, quarantine, or any other cause whatsoever.
Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calamity, monument under renovation, heavy rush at sightseeing places, road traffic congestion etc; All the loss or expenses will have to be borne by the passenger. No liability on part of Real viaggi Tours and Travels arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever.
If in the event that the passenger(s) is booked on a particular train/airline on a particular date and due to certain reasons beyond the control of Real viaggi Tours and Travels the passenger(s) is not allowed to board the train/flight, the passenger(s) shall not hold Real viaggi Tours and Travels responsible for the same and no claim whatsoever can be made by the tour participant against Real viaggi Tours and Travels.
Real viaggi Tours and Travels shall not be responsible and/or liable for any damage or loss caused to the passenger(s) due to reasons beyond the control of Real viaggi Tours and Travels.
Real viaggi Tours and Travels is not liable for any loss due to negligence or technical fault or any other reason whatsoever due to change amendment or cancellation by Airline/Railway.
Passenger(s) baggage lost by the airline or by independent contractor or their agents, hotel staff, bus/coach or while travelling etc. Real viaggi Tours and Travels is not responsible.
If any passenger(s) lost baggage, cash, jewellery or any other valuable due to theft or by any other reason whatsoever during the tour, Real viaggi Tours and Travels will not be responsible for the same. Entire responsibility of taking care of their valuables lie on the passenger(s).
Complaints or grievances
If the passenger has any complaint in respect of services provided by any of the independent contractors in writing, the passenger shall immediately notify the same to the independent contractor and a copy thereof should be handed over to the tour manager, to enable real viaggi india Tours and Travels to take up the matter with the independent contractor. Any claim or complaint by the passenger must be notified to real viaggi india Tours and Travels in writing within 7 days after the tour completion date. No claim notified to Real viaggi Tours and Travels outside this period will be entertained and real viaggi india and Travels shall incur no liability in respect thereof. It is hereby declared that the immunities provided under the contract shall be available to real viaggi india Tours and Travels managers including tour escorts, employees, servants and agents but not to the independent contractors selected by real viaggi india Tours and Travels. real viaggi indiaTours and Travels reserves the unconditional right to refuse a booking/terminate a passenger on tour in event of unreasonable behaviour at any time.
Travel loans
The granting or rejecting of the loan application shall be the sole prerogative of the concerned bank. Real viaggi india Tours and Travels is not responsible for the same. All disputes will be subject to jurisdiction of Thane courts only. Any increase in airfare, airport taxes, visa charges, fuel surcharges after 1st January 2011, will have to be borne by the passengers. Tours are subjected to RBI /Govt of India approval.
Privacy of Information
We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels & service providers who will provide services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over real viaggi india Tours and Travels Each of these conditions shall be severable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.